Welcome to silvercollectionsshop.com (the “Site”). To ensure that you understand our refund policy, please read the following refund terms (the “Terms”) carefully. These Terms apply to all orders placed through the Site.
Refund Eligibility
We want you to be satisfied with your purchase. If you are not satisfied with your purchase, you may request a refund, subject to the following conditions:
Return Time: You must request a refund within 30 days of receiving the item.
Item Condition: The item must be unused and in its original condition, including original packaging, tags, and all included accessories.
Proof of Purchase: You will need to provide a valid proof of purchase (such as an order number or invoice).
Return Process
To request a refund, please follow the steps below:
Contact Customer Support: Contact our Customer Support team at Email: Daquane@silvercollectionsshop.com with your order number and reason for return.
Obtain a Return Authorization: Customer Support will provide you with a Return Authorization number and detailed return instructions. Returning merchandise: Send the merchandise back to the specified return address as instructed. Please make sure to use a trackable mailing service and keep the mailing receipt.
Refund processing
We will process your refund request after we receive the return and confirm that the merchandise is eligible for a refund:
Refund method: The refund will be refunded to the original payment method. If the original payment method cannot be refunded, we will contact you to arrange an alternative refund method. Processing time: Refund processing usually takes 5-7 business days. Please note that it may take additional time for the bank to process the refund. Shipping costs: The shipping costs of the return are usually borne by the customer, unless the product is defective or we shipped it in error. In this case, the shipping costs will be borne by us.
Non-refundable items
The following items are not eligible for a refund:
Customized items: such as personally customized or specially ordered items. Promotional items: such as discounted items or clearance items, please refer to the promotion terms for details. Perishable or expired items: such as food, cosmetics, etc.
Refund Refusal
We may refuse a refund in the following circumstances:
Overdue return period: more than 30 days return period.
Item damaged: item damaged or misused during return.
Missing original packaging: item returned does not contain original packaging or included accessories.
Contact Us
If you have any questions about our refund terms or need further information, please contact us at:
Email: Daquane@reginagezalyanoeggmail-com
Thank you for visiting silvercollectionsshop.com. We are committed to providing high-quality products and services and hope you enjoy your shopping experience.
